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Subscription Hiro VPN - cancellation, return and payment
How to cancel your Hiro VPN subscription and auto-renewal, request a refund, check for double charges and restore access after payment.
First decide where to buy
How to disable auto-renewal
- 01
Open control
In Hiro, go to “Settings → Subscription → Management → Change Plan” and select cancel subscription.
- 02
Check all accounts
If you used different mail, application, store or Telegram-bot, make sure that the second auto-renewal does not remain active.
- 03
Save your confirmation
After cancellation, check your access end date and save your confirmation screen or email.
Payment has already been completed
Don't pay a second time right away
Updating your subscription usually takes up to five minutes. Restart Hiro and check your account email.
- Check payment status
- Sign in with your purchase email
- Give the check to support
- Do not publish card details
Frequently asked questions about subscription Hiro VPN
How to unsubscribe Hiro VPN?
Open Hiro VPN and go to “Settings → Subscription → Manage → Change Plan → Cancel Subscription.” If you subscribed through an app store or another account, check your subscription management there as well.
Do I need to cancel my free trial?
No. Seven free days are launched without a card or registration, so there will be no automatic debiting after the trial. Then you can enjoy free 3GB every month.
How to get a refund for a subscription?
A refund request can be submitted if no more than 30 days have passed since the debit. Open support within the application, specify your account and attach confirmation of the transaction. Returns may take a few business days to process once approved.
The payment went through, but the subscription did not appear. What to do?
Wait about five minutes and completely restart the application. Check that you entered with the same email for which the payment was made. If your access has not been updated, do not pay again: contact support and attach a receipt.
Why do charges continue after cancellation?
Check if two subscriptions have been registered: for example, through different emails, Telegram-bot and application. Canceling one auto-renewal does not disable the second. Verify the payee and each account used.
Does deleting your account cancel your subscription?
No. First cancel auto-renewal at the point of purchase, and then delete your account. Otherwise, your active subscription may continue to renew.
How many devices are included in the subscription?
The limit depends on the tariff: free access - one device, regular tariff - up to three, Premium - up to five, "Legend" - up to ten devices. The current limit is shown in the application.
How to enter a promotional code for iPhone?
In the application for iPhone the promotional code field may not be available due to the rules of App Store. Enter the code in your personal account, Telegram-bot Hiro VPN or in the Hiro application on Windows or Android for the same account.
Free access remains
7 days unlimited
then 3 GB every month
No card is needed for the trial period. A subscription for permanent unlimited access is optional.
In-app help
Living specialists.
Every day.
The Hiro team responds daily from 10:00 to 18:00 Moscow time - seven days a week. We will help with installation, connection and subscription issues.
Open the support section in the application and write your question.
To help you figure it out faster, please indicate your device, application version, and error text.