Help Hiro VPN - answers to frequently asked questions

Check your Spam and Junk folders, then request the code again. After several attempts, the hourly limit may be triggered: wait and log in again later. If the letter still does not arrive, write to support within the application.

Log in to Hiro VPN on a second device with the same email. You can manage connected devices in the application settings, personal account or Telegram-bot Hiro VPN. The number of devices depends on the tariff.

The number of devices available for the tariff is already occupied on the account. Remove the unused device in the “Settings → Connected devices” section, personal account or Telegram-bot, then log in again.

Deletion is available in the account settings in the application and personal account. First, cancel active auto-renewal separately: deleting your account does not itself cancel your subscription. Once prompted, do not log into the account being deleted again until processing is complete.

Kill Switch disables the Internet if the VPN-connection drops unexpectedly. This reduces the risk of traffic being transmitted outside of the secure connection.

Open the "Exception List" in Hiro and select the desired mode. The “Always without VPN” option routes traffic to the selected application or site directly, bypassing VPN.

This is a special server for situations where the mobile network or operator restricts normal routes. Its traffic is counted separately; the available balance and the opportunity to purchase an additional package are shown in the application. Previously, the function could be called “Anti-Jammer”.

Hiro VPN does not keep a log of visited sites and does not sell browsing history. For account operation, payment and support, necessary service data may be processed in accordance with the service rules.

Hiro is available for Android, iPhone and iPad, Windows, Android TV and Apple TV. For other systems, the connection method may differ; For current options, see the app or check with support.

No. The Hiro VPN PC application supports Windows 10 and Windows 11.

Currently, installation of Hiro VPN on routers is not supported.

IP geolocation databases for different sites are updated at different speeds and may show different countries. Compare the result in several IP checking services. If the discrepancy persists, please inform support of the selected location and verification address.